Khoros Review

Khoros Aurora is built for customer support leaders, community managers, CX teams, IT administrators, and digital engagement teams. It fits organizations that run branded customer communities for self-service support, peer networking, product feedback, and retention programs.

Khoros Aurora combines forums, knowledge bases, and searchable discussions so customers find answers without opening tickets. AI cited responses and community-generated solutions help reduce support volume while keeping answers grounded in owned community content.

Khoros Aurora uses Answer Assist to generate grounded responses when human experts have not replied. The system cites underlying community sources, which helps users verify answers and gives moderators an auditable workflow.

Khoros Aurora includes badges, reputation systems, leaderboards, groups, events, and recognition programs. These mechanics encourage repeat participation, surface experts, and build member journeys that increase long-term engagement.

Khoros Aurora includes AI moderation and administrative controls for content policy enforcement. Moderators review flagged posts, explanations, and context while maintaining governance standards across large communities.

Khoros Aurora includes Orchestrator for rules-based workflows such as routing, escalation, lifecycle actions, and event operations. Teams automate repeatable processes with deterministic logic and audit trails tied to community activity.

Khoros Aurora is built with React and GraphQL and supports API-driven integrations with adjacent enterprise systems. It also supports authentication options such as SSO, helping teams connect community workflows with CRM, support, and identity platforms.

Khoros Aurora offers migration paths for existing Classic customers, including transfer of custom components and community assets. This approach helps enterprises modernize architecture while preserving established workflows and branded experiences.

Khoros Aurora surfaces trends, unanswered questions, and community health signals in real time. Teams use these analytics to improve content coverage, identify support gaps, and measure engagement outcomes.

Khoros Aurora is designed for enterprise-scale communities with governance controls, automation workflows, reusable components, and operational tooling. It supports multiple stakeholder teams managing high member volumes and ongoing content activity.