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3 tools in this category

An all-in-one AI-powered multichannel customer support platform for SMBs.
Crisp Chat is an AI-powered customer messaging platform for SMB and SaaS teams. Unify website chat email WhatsApp and social inboxes, build no-code automation workflows, add knowledge-base support, track conversations, and run outreach, lead generation, and pipeline management from one workspace dashboard analytics

Your customers are a chorus. We help you conduct it.
Khoros Aurora is an enterprise online community platform for customer engagement teams that builds branded self-service communities with drag-and-drop page design, API-first integrations, AI-assisted moderation, workflow automation, and analytics for support deflection, knowledge sharing, member engagement, and case management at scale.

Deliver beautifully simple service with Zendesk AI agents
Zendesk is a customer service and help desk platform for support teams that centralizes tickets chat email voice and messaging in one workspace with AI automation workflows integrations data reporting for faster resolutions and scalable B2B support operations lead generation pipeline management across channels globally